By selecting “I Agree,” or checking any relevant box indicating your acceptance, or using any other form of consent provided through the Service (as defined below), you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept these terms, please refrain from creating an account or using the Service. You also authorize any individual who accepts these Terms on your behalf by clicking the “I Agree” button or otherwise indicating acceptance. LifeSpring Wellness LLC is not a medical clinic. LifeSpring provides access to independent providers that are licensed for care.
NOTICE OF ARBITRATION:
Unless you opt out as specified within these Terms, any disputes between you and us, or between you and any medical groups or providers related to this Agreement or the Service, will be handled through binding individual arbitration. You are waiving your right to a jury trial or participation in a class action lawsuit or class-wide arbitration, except as outlined below. Details on exceptions and opting out are provided further in this Agreement.
In case of a medical emergency, please seek in-person emergency assistance or dial 911 immediately. The Service is not designed for all medical conditions. This Agreement is subject to modification as outlined herein.
Lifespring Wellness LLC, operates the websites at www.lifespring.co. Your use of our platform, any related components, including its content (“Content”), products, services, software, or applications operated by Lifespring Wellness (collectively, the “Service”), is governed by these Terms and Conditions (“Agreement”).
Please carefully review this Agreement as it contains important information regarding your use of the Service. In this Agreement, “you” refers to the user of the Service. Please note that the Service is not intended for individuals under eighteen (18) years of age. If you are under 18, you are not permitted to use any part of the Service or enter into this Agreement, regardless of parental or legal guardian consent.
Acceptance of Terms
Your access to and use of the Service is governed by this Agreement and applicable laws. If you do not agree to these Terms in their entirety, you are prohibited from using or accessing the Service, except for reviewing this Agreement. We may update or revise any part of this Agreement or the Service at our sole discretion without prior notice. Modifications to this Agreement are effective upon being posted to the platform. Continued use of the Service following a change signifies acceptance of the updated Agreement. If you disagree with any changes, your only recourse is to stop using the Service.
Your Relationship with Us
Registered users of the Service (“Users”) may access various products and services offered by Lifespring Wellness or third-party medical providers, pharmacies, and vendors through the platform. This includes prescription fulfillment services provided by different pharmacies. You agree that your prescriptions may be filled by or transferred between any partner pharmacies on your behalf.
By accepting this Agreement, you consent to receiving messages, reports, or emails from Providers through the Service regarding your diagnosis or treatment. You acknowledge that Lifespring Wellness is not responsible for the security of communication services used to receive these messages. It is solely your responsibility to monitor and respond to any communications from your Provider. Neither Lifespring Wellness nor the Providers will be liable for any issues or claims arising from failure to monitor or act on these communications.
Financial Responsibility
By using the Service, you acknowledge that: (1) You are choosing to purchase products and services on a cash basis, outside of any federal or state healthcare program, and assume full financial responsibility for them; and (2) You will not, nor will Lifespring Wellness, submit claims for reimbursement to any federal or state healthcare program for these services or products.
Prescription Products
Some products offered through the platform require a valid prescription from a licensed healthcare provider. You will not be able to access prescription products without completing a consultation with a Provider, who must determine that the product is appropriate and issue a prescription.
Limited Availability and Use
Our Service is currently offered only to individuals who are located in states where we operate and are at least eighteen (18) years of age. By accessing, registering for, or using the Service, you confirm and warrant that you meet the age requirement of being 18 or older.
Consent for Telehealth Services
Telehealth refers to the provision of healthcare services using electronic communications, technology, or other methods between a healthcare provider or mental health professional and a patient who are in different locations. While telehealth offers potential benefits, there are also inherent risks associated with its use. It is important to note that telehealth is not a replacement for in-person care in all situations. To access the Service, you must review and agree to an informed consent document regarding the use of telehealth (“Telehealth Consent”), which will be provided to you via the Service.
Your Responsibility for Information, Access, and Connectivity
You are responsible for maintaining and providing the necessary hardware and software, at your own risk and expense, to access the Service. This includes, but is not limited to, a computer or mobile device with a video camera and internet connection that meets the technical requirements specified by the Service. Any fees incurred from internet or mobile use are solely your responsibility. Additionally, you are required to provide truthful, accurate, and complete information in any forms or communications submitted through the Service. We reserve the right to modify the Service’s access configuration, including software and hardware requirements, at any time without notice.
Privacy Policy
Lifespring Wellness is committed to protecting your privacy and maintaining the confidentiality of your personal information. For details on how we collect, use, and disclose your information, please refer to our Privacy Policy.
Protected Health Information
When you create an account with Lifespring Wellness, you establish a direct relationship with us that allows you to use the various functions of the Service. During this process, you may provide personal information, such as your name, email address, shipping address, and phone number, which we collect, use, and disclose in accordance with our Privacy Policy. This personal information is not considered “health” or “medical” information.
However, by using certain features of the Service, you may also provide medical information that could be protected under applicable laws. Lifespring Wellness is not classified as a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its associated regulations. It’s important to recognize that HIPAA does not automatically apply to entities handling health-related information, and may not cover your interactions with Lifespring Wellness. However, in cases where Lifespring Wellness is deemed a “business associate” under HIPAA, we may be subject to specific HIPAA provisions regarding the handling of “protected health information.”
License to Information Provided Through the Service
With respect to any information you submit to Lifespring Wellness via the Service—whether through direct entry, submission, email, or other methods, including data, questions, comments, forum discussions, or suggestions (collectively referred to as “Submissions”)—and subject to the limitations concerning Protected Information described below, such information will be treated as non-confidential and non-proprietary, as permitted by applicable law. Subject to any settings you choose for your account, you grant Lifespring Wellness a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and sublicensable license (including any moral rights) to use, distribute, reproduce, modify, adapt, publicly perform, and publicly display your Submissions (in full or part) for the purpose of operating and providing the Service to you and other users. You represent that the holder of any worldwide intellectual property rights, including moral rights, in the Submissions has fully waived all such rights and has granted you the authority to provide the license mentioned above. You acknowledge that you, not Lifespring Wellness, are responsible for the Submissions you provide. Additionally, Lifespring Wellness reserves the right to edit, duplicate, or modify the Submissions as needed, and you waive any moral rights associated with the Submissions. Furthermore, you acknowledge that you will have no right of approval and no claim to compensation regarding your Submissions.
Prohibited Activities
You are prohibited from using or attempting to use the Service for any of the following activities:
(i) Any illegal, unauthorized, fraudulent, or malicious purposes.
(ii) Any action that could harm, disable, overload, or impair a server or its connected network(s).
(iii) Any interference with other users’ ability to enjoy the Service.
(iv) Gaining unauthorized access to accounts, computer systems, or networks connected to the Service via hacking, password mining, or other means.
(v) Accessing systems, data, or information that Lifespring Wellness has not explicitly made available.
(vi) Obtaining materials or information by any means not intentionally made available by Lifespring Wellness.
(vii) Reverse engineering, disassembling, or decompiling any part of the Service or its technology.
(viii) Using the Service for purposes other than its intended business use.
Except where prohibited by law or outlined in the Privacy Policy, Lifespring Wellness reserves the right to disclose any information necessary to comply with legal requirements, or to refuse, edit, or remove any information or materials as it deems necessary.
Third-Party Products and Services
Third parties, including pharmacies, may provide products and services through the Service (“Third Parties”). Lifespring Wellness is not responsible for any loss or damage resulting from your use of the Service, including interactions with Third Parties or their products and services. Should a dispute arise between you and a Third Party, another user, or any other individual or entity, Lifespring Wellness has no obligation to intervene.
Terms of Sale
All products available for sale through Lifespring Wellness are subject to availability. Lifespring Wellness reserves the right to limit quantities or reject any part of an order without prior notice. In the event of an error, Lifespring Wellness may correct it and adjust your order (including charging the correct price) or cancel the order and issue a refund. Prices are subject to change at any time. You are responsible for any applicable taxes, customs, or fees (“Taxes”) related to your purchase of products or services through the Service.
Only payment methods that Lifespring Wellness accepts can be used for transactions. You confirm that you are authorized to use the chosen payment method and authorize Lifespring Wellness to charge the total order amount, including taxes and shipping fees. If your payment method is declined, Lifespring Wellness may continue processing the charge until it is successful. Lifespring Wellness and its payment processors may update your payment information as needed. You may opt out of your card issuer’s updating service if applicable. Lifespring Wellness is not responsible for fees charged by your bank or card issuer. If your card issuer reverses a charge, Lifespring Wellness may bill your account and request payment via other methods.
All monetary transactions through the Service are processed via third-party vendors like Stripe and Chase. Shipping and handling charges may apply and are subject to change. Delivery estimates are not guaranteed, and the risk of product loss passes to you upon handover to the carrier. Lifespring Wellness reserves the right to handle user issues on a case-by-case basis.
Termination of Service
Lifespring Wellness may terminate your access to the Service at any time and for any reason, including violation of this Agreement. Provisions related to Service security, user conduct, intellectual property, indemnity, and dispute resolution will remain in effect following any termination. If terminated, you agree not to attempt to access the Service under a different name, and you will indemnify Lifespring Wellness from any liabilities if you violate this restriction.
Disclaimers
The Service is provided “as is” and “as available.” Your use of the Service is voluntary and at your own risk. Lifespring Wellness disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Lifespring Wellness does not guarantee the accuracy, reliability, or completeness of the Service and makes no assurances regarding its uninterrupted function or immunity from cyber threats.
Limitation of Liability
To the maximum extent permitted by law, Lifespring Wellness is not liable for any incidental, indirect, special, or consequential damages, including personal injury, emotional distress, or loss of data, profits, or life, arising from your use of the Service. Any claim you have against Lifespring Wellness must be filed within one (1) year from the event’s occurrence. In some jurisdictions, certain limitations on warranties or liabilities may not apply.
Indemnification
You agree to indemnify and hold Lifespring Wellness harmless from all claims, liabilities, costs, and expenses (including legal fees) arising from your use of the Service, violation of the law, or breach of this Agreement. Lifespring Wellness reserves the right to control the defense of any third-party claims, and you agree to cooperate as reasonably requested.
Notices
Lifespring Wellness may provide you with notices regarding the Service or this Agreement via email, by posting on the Service, or through regular mail, at Lifespring Wellness’s discretion.
Electronic Communications
By using the Service, you consent to receive communications from us electronically. We may contact you via email, SMS, or through the Service. You agree that all electronic communications we provide satisfy any legal requirement that such communications be in writing. Notices sent electronically are considered given and received on the date of transmission.
Copyright
Lifespring Wellness’s policy is to terminate the accounts of users who repeatedly infringe copyrights, upon prompt notification from the copyright owner or their legal representative. If you believe your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (1) an electronic or physical signature of the authorized person; (2) a description of the copyrighted work you claim is infringed; (3) the location of the infringing material on the Service; (4) your contact information; (5) a statement that you believe the use is not authorized; and (6) a statement under penalty of perjury that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.
Entire Agreement
This Agreement, along with any additional agreements posted by Lifespring Wellness or executed between you and Lifespring Wellness, constitutes the entire agreement regarding your use of the Service and supersedes any prior agreements between us.
Binding Arbitration / Class Waiver
Any legal claim or dispute between you and Lifespring Wellness related to the Service or this Agreement, including disputes about the Agreement’s validity or enforceability, will be resolved through confidential binding arbitration with a single commercial arbitrator from the American Arbitration Association (AAA), rather than in court. Arbitration will follow the AAA’s Consumer Arbitration Rules and, if applicable, the Supplementary Procedures for Consumer-Related Disputes. By agreeing to arbitration, you waive your right to a trial by jury or to pursue claims in court. This includes disputes arising before or after the terms of this Agreement.
Before initiating arbitration (or a small claims court action), both parties must participate in a good faith Informal Dispute Resolution Conference via telephone or videoconference. Notice of the intent to initiate this conference must be provided in writing within 45 days of receipt. If you are represented by counsel, they may participate, but you must also be present. The Notice must include your contact details, and a description of the dispute.
If the Dispute remains unresolved 30 days after the Informal Dispute Resolution Conference, arbitration may commence. The arbitration will be held in San Diego, CA, or within 100 miles of your residence if San Diego is not accessible. The arbitrator’s decision will be final and binding and may be entered as a judgment in any competent court. The Federal Arbitration Act governs this Agreement and arbitration proceedings.
Governing Law; Venue; Severability
This Agreement is governed by the laws of the State of California, without regard to conflict of law principles. You are responsible for complying with local laws if you access the Service from other jurisdictions.
If any provision of this Agreement is found unenforceable, it will be replaced with terms that closely match its intent. The remaining provisions will continue in full force. Section headings are for convenience only and do not affect the interpretation of the Agreement.
Third-Party Beneficiaries
Any third-party software or services used in connection with the Service are governed by their respective terms of use or license agreements. You must comply with all applicable third-party terms in addition to this Agreement.